An IVR application is a web or mobile application with a single set of users. IVR apps usually include an automated phone menu that guides users through different options based on their input. Users may be asked to provide information such as account numbers, PINs, and other security codes. These applications also typically allow users to interact verbally with the system using speech-to-text conversion software.

IVR apps are somewhat distinct from other types of apps because they don’t include the typical user interface found in most smartphone apps. IVR apps instead rely on voice prompts and recorded audio to guide users through their tasks. IVR apps are commonly used for contact centers and customer service, including call center scheduling and customer support. The most popular example of an IVR app is a phone tree.

• Building an IVR system out visually into a mobile app.

  Build this app

• Build this app

• Build this app

• $41,500

• 553

An IVR app is an app that provides automated phone services to users. The goal of an IVR app is to increase customer satisfaction by providing a convenient way for customers to get help with their problems. An IVR app should be used to solve a specific kind of problem or enhance a specific business process, not as a general purpose contact center solution.

An IVR application poses risks related to the handling of sensitive Personal Identifiable Information (PII), issues arising from regulatory compliance, and the protection of users from fraud. Before creating an IVR application, you will want to consider whether your application is subject to privacy regulations such as the HIPAA Privacy Rule. You will also want to ensure that you have mechanisms in place for securing your app from fraud and identity theft.

Want a more detailed estimate?

Get a feature-by-feature breakdown with our cost estimate calculator.

Browse our full library of app cost quotes.

Find pricing info for all other app types here.