A case management application is a web, mobile, or desktop application that helps users manage customer service issues. Case management apps usually include integrations with popular CRM systems and support ticketing systems to automate data collection and allow customers to view their own history of interactions with the company. Case management apps also enable users to share knowledge about cases with other employees on the same team.

Case management apps are similar to other SaaS apps with a focus on helping professionals work more efficiently, including productivity apps, project management apps, and expense tracking apps. Popular case management applications include Salesforce and Zendesk.

• Private investigation platform that enables clients to easily manage their cases.

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• Platform built on Heymarket that helps discharged youth stay in touch with their caretakers, is creating a web app for 18-21-year-olds. The app would allow them to keep track of how they are doing and receive push notifications from their case managers.

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• Build this app

• $30,000

• $40,000

• 400

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A case management app typically requires a large number of users in order to be successful. The app needs to provide a high level of value for users in order to compete with established apps like Clio. In addition, the app needs to have a good referral program and strong marketing tactics that will attract new users. Most importantly, the app must provide a unique value proposition beyond what is offered by existing apps (for example, by providing tools specific to certain types of clients).

Case management apps face risks related to the HIPAA compliance of the application, legal liability, and the security of sensitive patient information. It is advisable to consult with your local attorney to determine the scope of applicable laws governing the case management app, and you may also want to consider establishing a data privacy policy for your app that complies with all applicable laws.

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